HOT TOPICS The Front Desk Is Dead. Long Live the [New] Front Desk (posted 8/30/10) FY2011 Domestic Per Diem Rates - Effective October 1, 2010 (posted 8/30/10) The Hospitality Industry and Some of the Personnel Challenges it Faces! (posted 8/26/10) The Hotel General Manager – The Complexity of Leadership in a 2.0 World (posted 8/17/10) 17 Signs that You Are a Great Boss (posted 8/13/10) Pierced, tattooed hotel workers? (posted 8/4/10) Apple Wants To Get Into The Hotel Concierge Business (posted 8/3/10) Contextual Thinking for Leaders (posted 8/3/10) How to hire 100,000 people — and actually pick the right ones (posted 7/21/10) Three Changes We Will See In Hotel Marketing In 2011 (posted 7/19/10) So You’ve Been Breached? Now What? (posted 7/19/10) ADA Enforcement Sweeps Hit the West Coast (posted 7/2/10) Culture and Demographic Impact on Guest Satisfaction (posted 7/2/10)